67%
of consumers prefer self-service over speaking to a human for basic questions.
Source — Zendesk CX Trends
AI Chat & Voice Agents
Your 24/7 AI receptionist — always on.
A trained AI agent that answers chats, phone calls, SMS, and DMs — qualifies leads, books appointments, collects deposits, and hands off to humans when it matters. Built specifically for service businesses.
- Trained on your FAQs
- Books jobs autonomously
- Handoff to humans
Max Market Pros · AI
Online · replies instantly
Website chat
U
Do you guys do emergency calls?
11:42 PM
Yes — we have a tech available within 2 hours for urgent plumbing calls. Want me to pull up slots?
11:42 PM
U
Yes please
11:43 PM
I have 12:30 AM tonight or 8:00 AM tomorrow. The 12:30 AM call is a $150 after-hours fee.
11:43 PM
U
12:30 works
11:44 PM
Locked in. I just texted you the confirmation + tech's ETA.
11:44 PM
Type a message...
AI-powered
AI live
84% handled solo
Why AI Agents Matter
Your customers are ready to self-serve.
AI isn't a replacement for your team — it's the difference between answering at 11PM and missing the lead altogether.
80%+
of common customer questions can be resolved by a well-trained AI agent.
Source — Gartner Research
3×
more conversions at night-time when a 24/7 assistant is answering.
Source — Drift Conversational Benchmarks
AI Agent Features
Every channel. One trained brain.
A complete AI customer service stack — chat, voice, bookings, and escalation — tuned specifically for your service business.
Flagship · Always-OnAI Chat Assistant
A trained chat agent on your website, SMS, Facebook Messenger, and Instagram DMs that answers service questions, qualifies leads, and books jobs — 24/7, without a single missed reply.
- Trained on your FAQs
- Multi-channel inbox
- Lead qualification flow
- Books directly to calendar
- Hands off to humans smartly
VoiceAI Voice Receptionist
Answer every inbound call with a natural-sounding AI that triages, books, and escalates — so no call ever rolls to voicemail again.
- 24/7 call answering
- Natural voice responses
- Smart call routing
- Full call transcription
BookAppointment Booking AI
The agent reads live availability from your calendar and walks customers through booking — deposit and all — inside a single conversation.
- Live calendar sync
- Qualifies before booking
- Collects deposits
- Sends confirmation texts
MultilingualMulti-language Support
Serve Spanish-speaking, bilingual, and ESL customers with native-sounding conversations in 50+ languages — all from one trained agent.
- 50+ languages
- Auto-detect caller language
- Culturally tuned phrasing
- Instant switching mid-chat
EscalateSeamless Human Handoff
The moment a customer asks something sensitive, emotional, or outside scope, the AI pings a human rep with the full conversation history attached.
- Custom escalation triggers
- Live transcript handoff
- After-hours fallback rules
- Rep-specific routing
KnowledgeTrained On Your Business
Locked to your FAQs, service pages, pricing, and policies — no hallucinated answers, no generic chatbot fluff. The agent knows exactly what you offer.
- Custom knowledge base
- No hallucination guard
- Continuous learning
- Policy & pricing rules
Real Conversation Examples
How the AI actually talks.
Three real scenarios showing how the agent qualifies, books, and escalates — word-for-word.
Pricing questionLive
Qualifies and quotes
AI handles pricing questions without under- or over-committing.
U
Hey — how much for a standard AC tune-up?
8:42 PM
Our standard AC tune-up is $99 and includes a 22-point check + coil rinse. If we find anything that needs fixing, we quote before touching it. Want to book a time?
8:42 PM
U
Yeah book me in
8:43 PM
Booked + $99 deposit
SchedulingLive
Books a job end-to-end
AI reads the calendar and fills open slots.
U
I need someone to look at a leaky faucet tomorrow
11:04 PM
Got it. Tomorrow I have 9:00 AM, 11:30 AM, or 2:00 PM open. Any preference?
11:04 PM
U
11:30 works
11:05 PM
Locked in. Confirmation sent to your phone + a reminder 2 hours before.
11:05 PM
Appt created + SMS sent
Emergency routingLive
Knows when to escalate
Sensitive cases hand off to a human instantly.
U
Water is POURING out from under my sink HELP
2:17 AM
This is an emergency — shut off the water valve under your sink (turn the handle clockwise). I'm ringing our on-call tech right now. Stay on this chat.
2:17 AM
✓ Tech Mike acknowledged. He'll call you in 90 seconds.
2:18 AM
Routed to on-call rep
FAQ
AI agents, demystified fast.
The real questions service-business owners ask about AI chat and AI voice agents before saying yes.
For text, yes — conversations read like a trained front-desk rep who knows your business cold. For voice, the AI uses natural-sounding voices that pass most customer interactions. And the whole thing is tuned to hand off to a human the moment a conversation gets complex or emotional.
It admits it, takes a message, and either pings a rep instantly or books a callback on your calendar. No made-up answers, no hallucinations — we lock the AI to a knowledge base we build from your FAQs, service pages, pricing, and past conversations.
It books. The AI reads real availability from your connected calendar, asks the right qualifying questions, collects the customer's info, requires a deposit if you want one, and drops a confirmed booking on the calendar — all inside the same conversation.
Wherever your customers already are: your website chat widget, text SMS, Facebook Messenger, Instagram DMs, Google Business Profile messages, and web-phone voice calls. One brain, every channel.
We handle the heavy lift. You hand us your FAQs, pricing, service areas, and policies; we turn that into the agent's knowledge base. It takes 2–3 hours of collaborative review, then the agent is live.
Yes. You set the escalation rules — specific keywords, pricing beyond a threshold, emotional language, after-hours emergencies — and the AI hands off to your team or rings a specific rep's phone.
Want to see a demo?Chat with our AI agent
Your 24/7 front desk, trained to close.
Book a free demo. We'll stand up a test agent with your FAQs, schedule, and pricing, and let you chat with it before you decide anything.